Today Blackboard released the official announcement regarding Penn State’s decision to remain with ANGEL.
ANGEL program manager Terry O’Heron’s quoted explanation:
When it comes to an enterprise system and an enterprise business relationship with the vendor, it’s not just the features of the LMS, it’s the partnership with the vendor, system performance, the support, the training, the documentation, and strategic business opportunities.
Let me paraphrase: The perceived cost of switching would just be too high, despite the fact that Penn Staters clearly do not enjoy using ANGEL.
Penn State’s decision is short-sighted. If anything, online education is becoming a more central part of the college experience, not less, and to choose a product with a remarkably bad user experience because of short-term cost savings means foregoing a chance to establish a long-term competitive advantage. You can find more information about how the LMS reviewal process worked here.